COVID-19 Reopening: Safe Practices You Trust

We were always at the forefront of safe, sterile practices for our patients. After a long, strange spring season focused on keeping our families and yours safe during the COVID-19 pandemic, we reopened our office on June 1, 2020. At that time and ongoing, we’re leading the way with the most advanced and strictest guidance in sterilization and patient management processes to allow us to get back to taking care of you and your smiles.

Leading Sterilization Practices

When you come to our dental office for preventative and emergency care, rest assured we are taking every precaution required and recommended as best practices to keep our environment sterile, safe, and sound, including:

  • Prioritizing the most critical dental services and providing care in a way that minimizes harm to patients from delaying care and harm to personnel from potential exposure to COVID-19. For the time being, we continue to postpone cosmetic procedures.
  • Eliminating the use of our reception area, and instead:
  • Upon confirmation of an appointment, we will issue a questionnaire to confirm the patient has no COVID symptoms.
  • Upon arrival, patients will text the front desk and wait in the car until the dental chair is ready for them so we can seat them immediately.
  • We will use a tablet for all paperwork, and the tablet will be sanitized between uses.
  • Sanitizing equipment, surfaces, and our hands constantly, as always.
  • Wearing personal protective equipment (PPE) to every extent possible. That means patients will wear face coverings when not receiving treatment, and all staff members wear clean face coverings, protective eyewear, and gloves for each patient, as always.
  • Decreasing the use of aerosols (defined by the CDC as “a suspension of tiny particles or droplets in the air, such as dust, mists, or fumes”). That means:
  • Abandoning the use of Ultrasonic procedures at this time
  • Increasing the use of suction devices to minimize droplet spatter and aerosols
  • Using air purifiers
  • Learn more about aerosols on our website
  • Following CDC Guidance for Dental Care Facilities During COVID-19 Pandemic.

We will treat pain, broken teeth, and infections as a level-one priority when booking new appointments. We also encourage you to keep/book your regular cleanings and checkups. As always, please maintain your ongoing at-home oral health practice, brushing, and flossing regularly. 

Please contact us to confirm or book your appointments and help us all stay safe by joining us in following the appropriate safety precautions, outlined above. And last but not least, remember to smile, even in a pandemic!

COVID-19 Reopening: Safe Practices You Trust was last modified: September 3rd, 2020 by Palos Heights Family Dental